Terms & Conditions

  

Ongoing support:

• After 3 months, email support
  continues for up to one year.
• Visits for troubleshooting
  beyond the initial support period are chargeable per incident and visit.

 

 

 

 

 

 4.  Pricing, Payment & Billing

4.1 Payment Methods & Process

• All payments are processed securely via Stripe—no other payment methods are accepted.

• Services are generally paid upfront, except for website design, where a three-payment plan is available.

• Website designs will not be made live until all payments have been completed in full.

4.2 Invoices & Receipts

• Invoices are typically issued before work begins.

• For urgent call-outs, invoices may be sent after the service is provided.

• No full refunds are offered for website design or internet kits, unless mutually agreed by both parties.

4.3 Late Payments & Service Policy

• All invoices have a standard payment term of 7 days, which can be extended to a maximum of 30 days upon agreement.

• No payment = no further service or support under any condition.

• Late payments result in service delays, and possible additional penalties including interest charges.

5.  Service Availability & Limitations

5.1 Geographic Availability

Rural IT provides internet installation services primarily in Norfolk and South Lincolnshire within the UK.

• Call-out services for IT, electronics, and AI support are available, but pricing varies by location (see Section 3.3).

• Website design and hosting services are available to clients across and outside the UK, as these do not require in-person support.

5.2 Service Limitations

• Internet solutions depend on mobile signal strength; Rural IT optimises setup but cannot guarantee specific speeds or coverage.

• Website design is based on predefined package offerings (see Section 3.2); requests outside standard packages (e.g., advanced custom coding) may not be supported.

• AI guidance is limited to introductory advisory sessions for small businesses—technical development and custom AI programming are not included.
• IT & electronics support covers setup, troubleshooting, and consultancy but does not guarantee compatibility with third-party devices or software beyond standard configurations.

6.  Liability & Disclaimers

6.1 General Liability

• Rural IT provides services with reasonable care and expertise, but does not guarantee specific outcomes beyond standard service expectations.

• Clients acknowledge that internet speeds, mobile signal quality, website functionality, and third-party service performance may vary due to factors beyond Rural IT’s control.

6.2 Third-Party Services & Products

• Rural IT is not liable for failures or limitations caused by third-party providers (e.g., mobile networks, hosting companies, or payment processors).

• Any warranties for hardware or software used in installations or websites are subject to manufacturer terms.

6.3 IT, Electronics & AI Guidance Limitations

• IT support, electronics assistance, and AI guidance are advisory—Rural IT is not responsible for data loss, hardware failures, or unintended consequences resulting from client actions.

• AI advice is limited to introductory training and does not include full system development or deep AI integrations.

6.4 Service Interruptions & Changes

• Rural IT reserves the right to adjust, modify, or discontinue services where necessary (e.g., due to external disruptions, supplier changes, non-payment, or unforeseen circumstances).

7.  Customer Responsibilities

7.1 General Responsibilities

• Clients must provide accurate information regarding their service requirements.

• Clients are responsible for ensuring timely responses to inquiries, including website content submission and installation scheduling.

7.2 Internet Kit & Installation

• Customers must confirm their property is suitable for installation and acknowledge that internet performance depends on mobile signal strength.

• Clients must follow usage guidelines for provided equipment—improper handling may void any included support.

7.3 Website Design, Branding & Hosting

• Clients must submit required content (text, images, and business details) within agreed timescales to avoid project delays.

• Rural IT is not responsible for website content ownership disputes—clients must ensure all supplied materials comply with copyright laws.

• Clients are expected to review website drafts and provide timely feedback during development.

7.4 IT, Electronics & AI Support

• Clients must ensure safe and reasonable working conditions for call-outs and onsite support.

• AI guidance is advisory only—clients are responsible for any implementation beyond standard recommendations.

8.  Privacy & Data Protection

Rural IT is committed to protecting client data in accordance with UK GDPR regulations. Our full Privacy Policy, detailing how we collect, store, and process personal information, can be found here.

By engaging with Rural IT’s services, clients acknowledge and agree to the terms outlined in our Privacy Policy.

9.  Termination & Modifications

9.1 Termination of Services

• Either Rural IT or the Client may terminate an agreement if services are no longer required or if obligations are not met.

• Rural IT reserves the right to decline or discontinue services if:

• Payment is not received within the agreed timeframe (see Section 4).

• The Client fails to provide necessary information or causes unreasonable delays.

• The Client engages in unlawful, fraudulent, or unethical activity related to services.

9.2 Refunds Upon Termination

Website design, internet kit, branding & any ongoing service purchases are non-refundable, unless otherwise agreed by both parties.

If a service is discontinued by Rural IT, a partial refund may be considered depending on work completed.

9.3 Modifications to Terms & Services

• Rural IT may update these Terms & Conditions as necessary to reflect changes in services, pricing, or legal compliance.

• The latest version of the Terms & Conditions will always be available our T&Cs Page.

• Clients are responsible for checking this page periodically, as continued use of services implies acceptance of the updated terms.

10.  Governing Law & Dispute Resolution

10.1 Governing Law

• These Terms & Conditions are governed by and interpreted under the laws of England and Wales.

• Any disputes, claims, or legal matters related to Rural IT’s services will fall under the jurisdiction of the courts of England and Wales.

10.2 Dispute Resolution Process

• If a dispute arises, clients must first contact Rural IT to seek a resolution.

• If an agreement cannot be reached, mediation or other informal methods may be considered before pursuing legal action.

• Rural IT is committed to fair, transparent resolutions to maintain positive working relationships with clients.