Service Status
Check for network problems in your area:
Status: 5G Update
Date: 09 March 2026
Provider: EE
County: South Lincolnshire
Nearest town: Long Sutton
PE12 9EF (Princess Food Factory EE Mast)
Mast identification eNB ID: 17698
Update: EE dedicates one of the two high speed 4G channels to 5G only!
5G equipment is now needed to connect to both high speed channels. This will also assist with any evening congestion.
See our new products: 5G for Rural and What’s New for 5G details.
Status: Partial mast failure – service disruption affecting some users only
Date: 13 February 2026
Provider: EE
County: South Lincolnshire
Nearest town: Long Sutton
PE12 9EF (Princess Food Factory EE Mast)
Mast identification eNB ID: 17698
Date/time of failure first noticed: 13-02-2026 / 01:39am
Reported to EE by Rural IT: 13-02-2026 / 04:37am and again at 14:50pm
And again 16-02-2026 / 14:15pm
And again 17-02-2026 / 17:20pm
Update: EE confirms issue. EE subsequently confirmed resolved. Sadly issue is not resolved and remains!
Expected fix time: Unknown (typically 4-6 hours)
Status: Resolved (EE)
Date: 07 February 2026
Provider: EE
County: South Lincolnshire
Nearest town: Long Sutton
PE12 9EF (Princess Food Factory EE Mast)
Mast identification eNB ID: 17698
Date/time of failure first noticed: 06-02-2026 / 09:09am
EE notified Rural IT of issue: EE reporting service is down!
Resolved – Back online: 06-02-2026 / 10:10am. No official confirmation.
Date: 06 February 2026
Provider: EE
County: South Lincolnshire
Nearest town: Long Sutton
PE12 9EF (Princess Food Factory EE Mast)
Mast identification eNB ID: 17698
Date/time of failure first noticed: 06-02-2026 / 09:09am
Attempted to report to EE by Rural IT: 06-02-2026 / 09:20am. EE reporting service is down!
Service (currently) up – approx. 06-02-2026 / 09:50am (no official confirmation)
Expected fix time: Unknown (typically 4-6 hours).
Status: Resolved (EE) – maintenance complete
Date: 16 January 2026
Provider: EE
County: South Lincolnshire
Nearest town: Long Sutton
PE12 9EF (Princess Food Factory EE Mast)
Mast identification eNB ID: 17698
Date/time of failure first noticed: 14-01-2026 / 10:56am
EE notified Rural IT of issue: 14-01-2026 / 11:35am
Resolved – Official confirmation received: 16-01-2026. Maintenance complete.
Status: Ongoing maintenance (EE)
Date: 14 January 2026
Provider: EE
County: South Lincolnshire
Nearest town: Long Sutton
PE12 9EF (Princess Food Factory EE Mast)
Mast identification eNB ID: 17698
Date/time of failure first noticed: 14-01-2026 / 10:56am
EE notified Rural IT of issue: 14-01-2026 / 15:52pm
Service (currently) up – approx. 14-01-2026 / 15:30pm (no official confirmation)
NOTE: EE confirms: ongoing maintenance for 2 days. Expect intermittent service.
Date: 14 January 2026
Provider: EE
County: South Lincolnshire
Nearest town: Long Sutton
PE12 9EF (Princess Food Factory EE Mast)
Mast identification eNB ID: 17698
Date/time of failure first noticed: 14-01-2026 / 10:56am
Reported to EE by Rural IT: 14-01-2026 / 11:35am
Expected fix time: Unknown (typically 4-6 hours).
Update: Attempted to report issue again @13:30pm – EE reporting service is also down!
Status: Resolved (EE)
Date: 13 January 2026
Provider: EE
County: South Lincolnshire
Nearest town: Long Sutton
PE12 9EF (Princess Food Factory EE Mast)
Mast identification eNB ID: 17698
Date/time of failure first noticed: 13-01-2026 / 08:30am
EE notified Rural IT of issue: 13-01-2026 / 09:05am
Resolved – approx. 13-01-2026 / 14:50pm (official confirmation received 14-01-2026)
Date: 13 January 2026
Provider: EE
County: South Lincolnshire
Nearest town: Long Sutton
PE12 9EF (Princess Food Factory EE Mast)
Mast identification eNB ID: 17698
Date/time of failure first noticed: 13-01-2026 / 08:30am
Reported to EE by Rural IT: 13-01-2026 / 09:05am
EE service status (live):
https://ee.co.uk/help/service-status
Expected fix time: Unknown (typically 4-6 hours).
Update: EE confirmed it’s carrying out service maintenance. Expected fix time: 7 hours.
Status: Resolved (EE)
Date: 10 October 2025
Provider: EE
County: South Lincolnshire
Nearest town: Long Sutton
PE12 9EF (Princess Food Factory EE Mast)
Mast identification eNB ID: 17698
Date/time of failure first noticed: 09-10-2025 / 3:15pm
EE notified Rural IT of issue: 09-10-2025 / 4:20pm
EE notified Rural IT resolved: 10-10-2025 / 08:20am
Resolved – approx 10-10-2025 / 06:30am
Status: Major issue EE/O2/3/Vodafone
Date: 09 October 2025
Provider: EE/02/3/Vodafone
County: South Lincolnshire
Nearest town: Long Sutton
PE12 9LQ (Silverhill)
Mast identification (EE) eNB ID: 17698
PE12 9EF (Princess Food Factory)
Mast identification (EE) eNB ID: 17698
PE12 ODP (Gedney Water Tower)
Mast identification (EE) eNB ID: 21816
PE12 9BN (Long Sutton Fire Station)
Mast identification (EE) eNB ID: 20051
Date/time of failure first noticed: 09-10-2025 / 3:15pm
EE notified Rural IT of issue: 09-10-2025 / 4:20pm
Vodafone service status (live)
Expected fix time: 6 hours (according to EE)
Date: 08 August 2025
Provider: EE
County: South Lincolnshire
Nearest town: Long Sutton
PE12 9EF (Princess Food Factory EE Mast)
Mast identification eNB ID: 17698
Date/time of failure first noticed: 08-08-2025 / 7:40pm
Reported to EE by Rural IT: 08-08-2025 / 8:10pm
EE service status (live):
https://ee.co.uk/help/service-status
Expected fix time: Resolved – approx 09-08-2025 / am
EE Network status update as of 09-08-2025 / 09:28 am:
Date: 08 August 2025
Provider: EE
County: South Lincolnshire
Nearest town: Long Sutton
PE12 9EF (Princess Food Factory EE Mast)
Mast identification eNB ID: 17698
Date/time of failure first noticed: 08-08-2025 / 7:40pm
Reported to EE by Rural IT: 08-08-2025 / 8:10pm
EE service status (live):
https://ee.co.uk/help/service-status
Expected fix time: Unknown
EE Network status update as of 08-08-2025 / 9:40 pm:
Date: 09 April 2025
Provider: EE
County: South Lincolnshire
Nearest town: Long Sutton
PE12 9EF (Princess Food Factory EE Mast)
Mast identification eNB ID: 17698
Date/time of failure first noticed: 09-04-2025 / 10:07am
Reported to EE by Rural IT: 09-04-2025 / 10:40am & 11:57am
EE service status (live):
https://ee.co.uk/help/service-status
Expected fix time: Resolved – approx 09-04-2025 / 15:30
EE Network status update as of 10-04-2025 / 09:51 am:
Date: 09 April 2025
Provider: EE
County: South Lincolnshire
Nearest town: Long Sutton
PE12 9EF (Princess Food Factory EE Mast)
Mast identification eNB ID: 17698
Date/time of failure first noticed: 09-04-2025 / 10:07am
Reported to EE by Rural IT: 09-04-2025 / 10:40am & 11:57am
EE service status (live):
https://ee.co.uk/help/service-status
Expected fix time: 7 hours
EE Network status update as of: 09-04-2025 / 12:41pm.
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